F.A.Q.

How can I buy the treatment?

After reading the information on your condition, simply submit a form which is parsed by a British doctor. The doctor, will send an e-mail with a link that allows you to proceed with the acquisition of treatment in HealthExpress. By clicking on the link, you can provide payment details and complete your order.

Is the service legal?

Yes Trustmedis works according to English law. The procedure involves a doctor and is in accordance with legal requirements.

How do I know that the doctor is real?

When the doctor e-mails back a diagnosis, his full contact details are provided

I still need to visit my doctor?

For the vast majority of cases, most of the issues covered by the form are more than enough to make an effective diagnosis. However, it is always advisable that you consult your doctor before starting any course of treatment.

Are the medicines genuine?

Yes Trustmedis works with a British pharmacy, registered and monitored by the MHRA. All products are genuine branded, and original.

Are there hidden costs?

Absolutely not, there are no hidden costs.

What is your security policy?

Trustmedis believes that your security and privacy is the most important thing. All information you give us will be legally protected. Our ordering system online uses an encryption system to ensure your security. All credit card information and staff are presented with the highest level of security.

Will My order will be sent discreetly?

All products are shipped by the pharmacy discreetly packaged to ensure safe,arrival.

Do I need to be home to sign when receive the order?

Yes, the Royal Mail delivery requires a signature as a confirmation of receipt. You can ask for delivery to be made at your workplace or another address which may be more convenient.

What if I cannot be at home when Royal Mail deliver my order?

Royal Mail will leave a card instructing you how to collect the product.

Which credit cards / debit cards accepted?

We accept Visa, Visa Electron, Maestro, Mastercard, Switch and Solo.